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Frequently Asked
Questions
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How do I establish an account?
•
Can I open an account online?
•
Do I need special software to access
my account?
•
How do I add users to my existing
account?
•
Can I access information about my
account online?
•
Can I set up an "address book" with
most common shipping addresses?
•
Do I get a discount for placing an
order online?
•
Can I place an order with a phone
call?
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How do I track a package?
•
How long does it take for a package
to get delivered?
•
Can I change the destination choice
of my package once it has been picked up?
•
How much does it cost to have a
package picked up and delivered?
•
Do all packages cost the same to
deliver?
•
Can I get a price quote online?
•
What kinds of items will you pickup
and deliver?
•
Do you ship to locations outside of
NYC?
•
How much do shipments outside NYC
cost?
Q. How do I establish an account?
A. You can call an account representative directly
at 212.594.3001 or you can fill out our on line
application.
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Q. Can I open an account on line?
A. That area of our website is currently under
development, and will be available soon. For
information, call us at 212.594.3001. Please check
back again.
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Q. Do I need special software to access my
account?
A. No. All you need is Internet access.
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Q. How do I add users to my existing account?
A. You must know your account number and fill out
the new user form. We will then verify with you that
the individual is authorized to use the account or
you can speak with an account representative and we
will process it for you.
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Q. Can I access information about my account
online?
A. Yes. Once logged in you have access to all your
order information for the last six months.
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Q. Can I set up an "address book" with most
common shipping addresses?
A. Yes. Just log in, click on address book and your
personal address book will come up. You can then
enter new entries or edit existing ones.
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Q. Do I get a discount for placing an order
online?
A. Discounts are available for volume users. Please
call 212.594.3001 to discuss.
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Q. Can I place an order with a phone call?
A. Yes. Call 212.594.3001 and our customer service
representatives will be happy to process your order.
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Q. How do I track a package?
Just click track and enter the tracking number you
received when placing your order. You can also call
our customer service number at 212.594.3001 and we
will be happy to track the package for you.
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Q. How long does it take for a package to get
delivered?
A. We offer foot messenger, bike messenger, van and
truck delivery service. Each can
be requested for standard or rush delivery.
Our Messenger Delivery Service.
Our standard courier service includes pick up and
delivery within 90 minutes of order within zone.
Please allow an additional 15 minutes for additional
zones.
Our Rush delivery service guarantees 45-minute delivery from
time of order to delivery within zone. Please allow
an additional 10 minutes for each additional zone.
Our Vehicle Service.
LightSpeed can handle your larger deliveries through
our fleet of vehicles. We have the right vehicle and
right equipment for whatever you require.
Our standard van delivery service provides includes pick up
and delivery within 120 minutes of order within
zone. Please allow an additional 20 minutes for
additional zones.
Our rush delivery service guarantees 90-minute delivery from
time of order to delivery within zone. Please allow
an additional 15 minutes for each additional zone.
Q. Can I change the destination choice of my package
once it has been picked up?
A. Any changes to orders already in progress must be
requested through customer service at 212.594.3001
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Q. How much does it cost to have a package picked
up and delivered?
A. Please call 212.594.3001 to request our
"published" rates. Discounts apply for regular and
high volume users. Call for more information.
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Q. Do all packages cost the same to deliver?
A. No. We offer different service levels and have
different prices depending what is being delivered.
Please call for more information.
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Q. Can I get a price quote online?
A. Yes however, the quoted rates will not include
charges for unexpected occurrences such as waiting
time or incorrect addresses.
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Q. What kinds of items will you pickup and deliver?
A. We will pickup and deliver most items with the
exception of hazardous materials and other
restricted items.
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Q. Do you ship to locations outside of NYC?
A. We can deliver your package to anywhere in the
world through our partner network.
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Q. How much do shipments outside NYC cost?
A. Costs vary based on destination, service level
required and size and weight of the shipment. Please
call 212.594.3001 for a quote.
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